About Me

My name is Tyler MacInnis, I am a programmer and a technical support specialist. I graduated with a bachelors in computer science at a 3.4 GPA from the University of Massachusetts Dartmouth in the spring of 2017. The classes I took covered object oriented programming, procedural programming, functional programming, artificial intelligence, algorithms, and software specification and design. I've been working at Electric Insurance Company since 2018 as a Technical Support Specialist. My day to day includes supporting end users and working on some backend projects in python, powershell, html, and js.

Some projects I have worked on can be found on my github.


Technical Support Specialist - Information Technology Department
March 2018 - Present
Electric Insurance Company, Beverly, MA

Assisted end users with computing issues, handling hardware and software failures
Troubleshot complex issues dealing with multiple AD environments, legacy applications, and various security tools
Liason between GE Capital AD team and Electric Insurance for AD Domain Migration
Assisted in end user setup in off-site office relocation
Re-engineered a fractured FTP process to use a standardized golden python script and config scripts generated with Jenkins and powershell
Updated an internal wallboard website with Inova Content manager and Avaya call center components

Web Developer
June 2017 - February 2018
Fentron LLC

Communicated with customers to design, build, and maintain websites
Developed with wordpress and CSS edits to build responsive websites on desktop and mobile
Created custom elements and images from customer material to achieve desired design

Technical Support Engineer
June 2013 - February 2018
Norwin Technologies, Danvers, MA

Handled company computers and networking
Repaired and maintained company network and end user harwdare
Supported wireless network issues for users on Windows 7 - 10 and IOS devices

Assistant Secretary - Acquisitions Department
September - May 2014
University of Massachusetts Dartmouth, N. Dartmouth, MA

Collaborated with the main library technical secretary on a day to day basis
Performed general office work, kept book keeping inventory
Worked with various dpeartments and created communications for the library website


Operating systems
Proficient with Windows. Past experience with Linux, Android, and Unraid.

Programming languages
Most recently worked with python
Past experience with C, C++, C#, Java, F#, HTML, CSS, Javascript, SQLite, Powershell, AutoIT

Application Experience
Most recently worked with VS Code, Visual Studio, TFS
Have worked with Pycharm, Eclipse, Rational Rose, Unity, Android Studio Active Directory, SQL Server Management Studio, O365 Suite, Manage Engine


Handwiring mechanical keyboards
Bouldering(Rock Climbing)
Cooking and Baking
Board Games
Video Games
Mechanical work on a 1992 Miata and '70 Honda CL70