Technical Support Specialist - Information Technology Department
March 2018 - Present
Electric Insurance Company, Beverly, MA
Assisted end users with computing issues, handling hardware and software failures
Troubleshot complex issues dealing with multiple AD environments, legacy applications, and various security tools
Liason between GE Capital AD team and Electric Insurance for AD Domain Migration
Assisted in end user setup in off-site office relocation
Re-engineered a fractured FTP process to use a standardized golden python script and config scripts generated with Jenkins and powershell
Updated an internal wallboard website with Inova Content manager and Avaya call center components
Web Developer
June 2017 - February 2018
Fentron LLC
Communicated with customers to design, build, and maintain websites
Developed with wordpress and CSS edits to build responsive websites on desktop and mobile
Created custom elements and images from customer material to achieve desired design
Technical Support Engineer
June 2013 - February 2018
Norwin Technologies, Danvers, MA
Handled company computers and networking
Repaired and maintained company network and end user harwdare
Supported wireless network issues for users on Windows 7 - 10 and IOS devices
Assistant Secretary - Acquisitions Department
September - May 2014
University of Massachusetts Dartmouth, N. Dartmouth, MA
Collaborated with the main library technical secretary on a day to day basis
Performed general office work, kept book keeping inventory
Worked with various dpeartments and created communications for the library website
